Email Customer Care
Or Call us on: 631 920 6699
We maintain full ownership of the products until payment has been obtained in full.
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been delivered, you will have to return the products in order to receive a refund. Shipping will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. Most products are sent via UPS. Orders are usually shipped within 2 business days after it has been placed.
The normal delivery time from when the package leaves our warehouse is:
- 2-4 business day to Long Island and New York City
- 4-7 business days to all lower 48 states
- International shipping available on all products. Prices vary depending on size/weight
- Priority 2-3 day shipping is also available via USPS, Fedex and DHL
If nobody is at the address when UPS makes the delivery, a note is left in the mailbox and UPS leaves with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the UPS note in your mailbox, contact them to arrange another delivery address, time or tell them the package can be left in your back yard etc.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.
Returns & Exchange
How to return a productATTENTION: You must secure an RMA number (Return Merchandise Authorization) before returning a product. Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them. Please enclose a return form with the returned products. You can download the return form here. Our return address is: Enzo Racing 7 Madison Ave, Bayshore NY 11763 It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.
How much is the delivery charge?
We ship all over the world, and the delivery charge depends on the chosen destination, size and weight of your order. We do not charge handling, packaging and other nonsensical fees.